We utilize implementation of proprietary and open-source technology that further leverage our network advantages, with a redundant design that provides PSTN toll-quality voice at a fraction of the bandwidth required by other systems.

As well we can provide a guarantee that even landline providers cannot make, that a customer's phone will never be unanswered.

The Fibernetics Digital PBX is a blended offering, incorporating the security and survivability of hosted services, with local integration and advanced network and bandwidth efficiency through its premise side device. Most providers use voice technology that was not developed for transmission over IP. These technologies are intolerant of adverse network connections and do not handle network latency or packet loss at all. These conditions cause poor quality garbled voice at best, and more often just drop the call.

Fibernetics utilizes transcoding between its network devices to lower the bandwidth per call, and transmission technology that maximizes quality and bandwidth efficiency, while adding error correction and high tolerance level for poor network conditions. In addition to these advances, the Polycom phone sets that we use add another layer of noise reduction and further enhance the voice quality experience for users.

We use a CODEC that was developed for IP - SPEEX - that transmits Full Quality Voice at 20 Kbps, enabling us to provide 4 times as many concurrent calls on the same DSL connection. So where G.711 caps out at 5 concurrent calls, we can provide 20 concurrent calls on the same DSL connection. Adding to this, we use IAX over the endpoints, with full traffic shaping to add further stability and reliability to voice calls.

All calls between our network and Bell are passed at full quality. Within our network, we 'Transcode' the calls, something that is very processor intensive, and has only become possible with the latest multi-core processors.
PSTN = Public Switched Telephone Network, this is Bell in Ontario and Quebec, Telus out west, Aliant in the east etc.

Within each of our POPs (Points of Presence) you will see a 'Class 5 Switch' that is directly connected to the PSTN. This connection is actually 2 redundant fiber links, physically connecting our network to the PSTN infrastructure.Calls passed between the PSTN and Fibernetics are passed as 'clear channel' as we have a physical fiber optic connection, bandwidth at this level is inconsequential.

From our Class 5 Switch within our POP, we are directly connected to our Digital PBX servers, called PBX Aggregators.

These calls are also passed as full quality G.711 between our Class 5 Switch and the PBX Aggregator.The Aggregator takes care of 'Transcoding' the call from G.711 to SPEEX to get it ready to transmit over IAX over our private managed data network. This reduces the size of the transmission by a factor of 4, and adds much more tolerance for any adverse network conditions, while providing for business grade, toll-quality voice. The call is transmitted over our Private IP Network, to the Fibernetics Digital PBX Client. The Client device 'Transcodes' the call back to G.711 and transmits out to the telephone endpoint in full quality.